Return&Refund Policy

Order Cancellation:

We accept order cancellations before product shipment or production commencement. If your order is canceled, you will receive a full refund. Once items have been dispatched, we cannot process cancellations.

Returns:

We accept product returns. Customers may request returns within 15 days of delivery date.
To qualify for returns:

Items must be unused and in their original condition as received
Original packaging must be intact
Proof of purchase (receipt/invoice) must be provided
Please contact customer service@autofull.com first to confirm the correct return shipping address.

Return Guidelines:

1. Customized/personalized products are exempt from 15-day no-reason returns.

2. For returns due to consumer preferences (e.g., dissatisfaction, size issues):

Return shipping costs will be borne by the customer
Fees determined by chosen courier service

3. For returns due to:

Product defects (quality issues, damage)
Company errors (wrong items shipped, logistics issues)
Return shipping costs will be covered by us.

4. No restocking fees will be charged for returns.

Refunds:

Upon receiving and inspecting your return, we will notify you via email regarding:

Receipt confirmation
Refund approval status

Approved refunds will be processed and credited to your original payment method (credit card/initial payment channel) within standard processing timeframes.